(주)엘오티베큠은 반도체, 디스플레이, 태양광, 2차전지 등 진공이 요구되는 모든 산업에 필수적인 “건식진공펌프”를 국산화하여, 최고의 기술력과 서비스 수준으로 세계의 글로벌 기업들과 경쟁하고 있는 대한민국 유일의 “진공 전문기업”입니다. (www.lotvacuum.com)

미국법인에서 하기와 같은 인재 모집합니다.

채용부문: Field Service Engineer Leader
업무 내용 및 자격:

The job is to identify the needs of the customers and perform all the tasks related to the appropriate technical support and maintenance.

The Field Service Engineers Leaders manages Service Engineers and will be the primary communication link between the customer facility and Lot vacuum. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer’s factory personnel assigned to Seller’s Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required

Main Responsibilities:

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  • Providing service and customer support during maintenance works
  
  
  
  

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  • Managing all on site installation, repair, maintenance and test tasks
  
  
  
  

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  • Diagnosing errors or technical problems and determining proper solutions
  
  
  
  

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  • Communication & Reporting skills Field Service Engineers Leaders will be responsible for the management of Field Service Engineers (FSE) and other personnel utilized in the performance of this Agreement.
  
  
  
  

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  • The Site Service Manager will be a primary communication link from customer’s factory to Lot vacuum, and will participate in customer’s various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
  
  
  
  

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  • Field Service Engineers Leaders will plan and support coordination and scheduling of both classroom and on-the-job training. This will include cross training programs to maintain and improve the skills of the FSE’s and customer’s factory personnel assigned to Seller’s Equipment.
  
  
  
  

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  • Field Service Engineers Leaders will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required.
  
  
  
  

Education and Experience

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  • Degree Level and Experience
  
  
  
  

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  • A Bachelor’s Degree or equivalent experience in mechanical or electrical engineering, physics, or chemistry, within a field service business(If does not have college degree, the applicant must have experience in mechanical, chemical, or electrical industry fields)
  
  
  
  

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  • Minimum of 5 years working experience in an engineering, service, or maintenance role, involving direct contact with external and internal customers. Sales experience not essential but would be preferred.
  
  
  
  

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  • Strong people management experience
  
  
  
  

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  • Strong written and oral communication and presentation skills.
  
  
  
  

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  • Ability to conceive and implement operational plans and achieve the defined goals
  
  
  
  

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  • Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry
  
  
  
  

Knowledge Areas:

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  • Customer management skills
  
  
  
  

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  • Leadership experience (prior management experience of at least 20 staffs)
  
  
  
  

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  • Sound technical understanding ability or Engineering background
  
  
  
  

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  • Excellent presentation & negotiation skills
  
  
  
  

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  • Excellent forward planning, reporting and organization skills
  
  
  
  

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  • Microsoft Office Skills
  
  
  
  

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  • Excellent verbal and written English skills
  
  
  
  

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  • Confident in interaction with customers including senior management
  
  
  
  

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  • Strong analytic skills
  
  
  
  

근무 형태: M-F 8am-5pm

근무 지역: Austin, TX

급여: $30 (DOE)

채용 절차: 서류전형 후 면접

복리후생: Health Insurance, Dental, Vision, PTO, Bonus, Holiday Bonus, 401K

지원 방법 및 기한:
-이력서 작성 후 담당자에게 E-mail 송부: ap@lotvacuumam.com , joseph@lotvacuum.com
*이력서 제출전 본사 홈페이지 확인 후 이력서 제출 요망*
-지원기한: 채용시까지문의 사항이 있으신 경우 512 926 4750/ ap@lotvacuumam.com 로 연락 바랍니다.